Terms of Service

SCORE is the trading name of 220 Yards Limited, a company incorporated in England and Wales (company number 07563087), whose registered office is at 15 Victoria Mews, Mill Field Road, Cottingley Business Park, Bingley, England, BD16 1PY ("SCORE", "we", "us", "our").

"Customer", "you", "your" means the individual or business entity that creates an account and subscribes to the Services (together with SCORE, the "Parties" and each a "Party").

1. Definitions and Interpretation

1.1 Key Definitions

• "Authorised Users" means individuals authorised by the Customer to access and use the Services under the Customer's account.
• "Customer Data" means all data, documents, survey reports, and other content uploaded to or created within the Services by the Customer or its Authorised Users.
• "Data Processing Agreement" or "DPA" means the SCORE Data Processing Agreement (SCO-AGR-DPA), which forms Schedule 1 to this Agreement.
• "AI Features" means the artificial intelligence and machine learning functionality within the Services, including (without limitation) optical character recognition (OCR), automated quality checking, and structured data extraction from survey report documents.
• "Fees" means the subscription fees payable by the Customer as set out in clause 5.
• "Services" means the SCORE survey management platform accessible at hub.scorehq.io, including all features, updates, and associated support provided by SCORE under this Agreement.
• "Subscription Plan" means the tier of Services selected by the Customer (Light, Core, or Pro), as described on the SCORE website or as otherwise agreed in writing.
• "Subscription Term" means the period of the Customer's subscription, as set out in clause 10.

2. The Services

2.1 Grant of Access. Subject to the Customer's compliance with this Agreement and payment of the applicable Fees, SCORE grants the Customer a non-exclusive, non-transferable, revocable right to access and use the Services during the Subscription Term, solely for the Customer's internal business purposes in connection with its surveying operations.

2.2 Service Description. The Services provide a cloud-based platform for managing surveying workflows, including document storage and management, report processing, and (where included in the Customer's Subscription Plan) AI-assisted quality control and data extraction features.

2.3 Changes to the Services. SCORE may update, modify, or enhance the Services from time to time. Where any change materially reduces the functionality available under the Customer's Subscription Plan, SCORE shall provide the Customer with at least 30 days' prior written notice.

2.4 Business Use Only. The Services are intended for use by businesses and professionals acting in the course of their trade, business, or profession. By entering into this Agreement, the Customer warrants that it is acting in the course of a business and is not a "consumer" as defined by the Consumer Rights Act 2015.

3. Account Registration and Responsibilities

3.1 Account Creation. To use the Services, the Customer must create an account and provide accurate and complete registration information. The Customer shall keep this information up to date.

3.2 Account Security. The Customer is responsible for maintaining the confidentiality of its account credentials and for all activity that occurs under its account. The Customer shall notify SCORE immediately upon becoming aware of any unauthorised access to or use of its account.

3.3 Authorised Users. The Customer is responsible for ensuring that all Authorised Users comply with this Agreement. The Customer is liable for any acts or omissions of its Authorised Users in connection with the Services.

3.4 Acceptable Use. The Customer shall not (and shall ensure that its Authorised Users do not):

• (a) use the Services for any purpose that is unlawful or prohibited by this Agreement;
• (b) attempt to gain unauthorised access to any part of the Services, other accounts, or any systems or networks connected to the Services;
• (c) introduce any virus, trojan, worm, or other malicious software to the Services;
• (d) use the Services to store or process data that the Customer does not have the lawful right to process;
• (e) reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Services, except to the extent permitted by applicable law (including the Copyright, Designs and Patents Act 1988);
• (f) resell, sublicence, or make the Services available to any third party, except to the extent necessary for the Customer's Authorised Users to access the Services;
• (g) use the Services in any manner that could damage, disable, overburden, or impair the Services or interfere with any other party's use of the Services; or
• (h) exceed any storage, usage, or user limits applicable to the Customer's Subscription Plan.

4. AI Features, Third-Party Data, and Professional Responsibility

4.1 AI-Assisted Features — Advisory Only

4.1.1 The Services include AI Features that use third-party artificial intelligence technology to perform functions such as optical character recognition (OCR), automated quality checking of survey report content, and extraction of structured data fields from documents. Details of the sub-processors used are set out in the SCORE Sub-Processor Register, available on request.

4.1.2 All AI Features are provided as advisory tools only. AI-generated outputs — including quality control flags, extracted data fields, error notifications, and any other results produced by AI processing — are intended to assist the Customer's professional workflow. They are not a substitute for the Customer's own professional judgement, expertise, or independent verification.

4.1.3 AI technology has inherent limitations. The Customer acknowledges and agrees that:

• (a) AI outputs may contain errors, inaccuracies, omissions, or misinterpretations;
• (b) OCR and data extraction are performed on a best-efforts basis and may not accurately capture all content from source documents, particularly where documents are of poor quality, handwritten, contain non-standard formatting, or are otherwise difficult to process;
• (c) quality control flags and suggestions are indicative only and may produce both false positives (flagging issues that do not exist) and false negatives (failing to identify genuine errors);
• (d) AI outputs should always be reviewed and verified by a suitably qualified professional before being relied upon or communicated to any third party; and
• (e) SCORE does not warrant or represent that AI outputs are accurate, complete, or fit for any particular purpose.

4.1.4 The AI Features are designed to support a human-in-the-loop workflow. All AI-generated quality control results are presented via the SCORE review dashboard for the Customer's manual review and approval. No AI output is automatically published, transmitted, or acted upon without the Customer's affirmative action.

4.2 Third-Party Data and Lookups

4.2.1 Where the Services incorporate or reference third-party data sources (including, without limitation, public registers, mapping data, comparable evidence, or other external datasets), such data is provided on a best-efforts basis and is sourced from third parties over whom SCORE has no control.

4.2.2 SCORE does not warrant the accuracy, completeness, timeliness, or reliability of any third-party data made available through the Services. The Customer is responsible for independently verifying any third-party data before relying upon it.

4.2.3 Third-party data availability may change without notice if the relevant third-party provider modifies, restricts, or discontinues its service.

4.3 Professional Responsibility and Surveyor Liability

4.3.1 The Customer retains sole and exclusive responsibility for the accuracy and completeness of all survey reports, valuations, assessments, and professional outputs produced by the Customer or its Authorised Users, regardless of whether the Services (including AI Features) were used in their preparation.

4.3.2 The Services are a workflow and quality management tool. They do not replace, diminish, or transfer the Customer's professional obligations, duties of care, or regulatory responsibilities as a surveyor or surveying firm.

4.3.3 The Customer acknowledges that:

• (a) the Customer (and not SCORE) is responsible for the content, conclusions, and recommendations contained in any survey report or professional output;
• (b) the Customer must exercise independent professional judgement in all matters relating to the accuracy and completeness of its work;
• (c) the use of AI Features does not relieve the Customer of any professional duty of care owed to the Customer's own clients, instructing parties, or any other person;
• (d) the Customer remains solely liable for any loss, damage, claim, or regulatory action arising from the Customer's professional outputs, whether or not the Services were used in their preparation; and
• (e) SCORE shall have no liability whatsoever in respect of the Customer's professional work, survey reports, valuations, or any decisions made by the Customer or its clients in reliance on the Customer's professional outputs.

4.3.4 For the avoidance of doubt: if an AI-generated output contains an error and the Customer incorporates that error into a report or professional output without identifying it through its own review process, the responsibility for that error rests with the Customer.

4.4 Sub-Processors

4.4.1 The Services (including AI Features) are provided using third-party sub-processors. Details of all sub-processors, including their data processing activities and locations, are set out in the DPA (Schedule 1, Appendix B) and the SCORE Sub-Processor Register, which is available on request.

4.4.2 SCORE may update its sub-processors from time to time. In accordance with clause 5.3.2 of the DPA, SCORE will provide the Customer with at least 30 days' advance written notice of any change to its sub-processors. If the Customer objects to a proposed change on reasonable data protection grounds, the Customer may exercise its rights under clause 5.3.3 of the DPA.

5. Fees and Payment

5.1 Subscription Fees. The Customer shall pay the Fees applicable to its selected Subscription Plan. Fees are as set out on the SCORE website at the time of subscription or as otherwise agreed in writing between the Parties.

5.2 Billing. Fees are billed in advance on a monthly or annual basis, as selected by the Customer. SCORE will issue invoices or process payment via the Customer's chosen payment method on each billing date.

5.3 VAT. All Fees are stated exclusive of VAT. VAT will be added at the applicable rate where required.

5.4 Late Payment. If the Customer fails to pay any amount due under this Agreement by the due date, SCORE may (without limiting its other rights):

• (a) charge interest on the overdue amount at the rate provided for by the Late Payment of Commercial Debts (Interest) Act 1998; and
• (b) suspend the Customer's access to the Services until all outstanding amounts have been paid in full. During any period of suspension, Customer Data shall be retained but not accessible to the Customer.

5.5 Price Changes. SCORE may increase the Fees by giving the Customer at least 30 days' written notice before the start of the next billing period. If the Customer does not agree to the increase, the Customer may terminate this Agreement in accordance with clause 10.

5.6 Billing Errors. SCORE shall promptly correct any billing error upon notification by the Customer. Any amounts overcharged shall be credited to the Customer's next invoice or refunded within 30 days at the Customer's election.

5.7 Refunds. Subject to clause 5.6, Fees already paid are non-refundable except where required by law or as expressly stated in this Agreement.

6. Free Trials and Evaluation Access

6.1 SCORE may offer a free trial or evaluation period at its discretion. During any trial period:

• (a) the Services are provided "as is" without any commitment to availability, support, or service levels;
• (b) SCORE may terminate the trial at any time by giving the Customer reasonable notice;
• (c) at the end of the trial period, the Customer's access will be suspended unless the Customer subscribes to a paid Subscription Plan; and
• (d) SCORE may delete trial account data within 30 days of the trial ending, unless the Customer converts to a paid subscription.

6.2 All other terms of this Agreement apply during any trial period, except to the extent expressly stated otherwise.

7. Customer Data

7.1 Ownership. The Customer retains all right, title, and interest in and to Customer Data. Nothing in this Agreement transfers ownership of Customer Data to SCORE.

7.2 Licence. The Customer grants SCORE a non-exclusive, worldwide licence to host, store, process, and display Customer Data solely to the extent necessary to provide the Services and perform SCORE's obligations under this Agreement.

7.3 Customer Responsibilities. The Customer is responsible for:

• (a) the legality, accuracy, and quality of Customer Data;
• (b) ensuring it has obtained all necessary consents and permissions to upload and process Customer Data through the Services; and
• (c) maintaining appropriate backups of Customer Data. While SCORE maintains backup systems, the Customer should not rely on the Services as its sole data backup.

7.4 Data Protection. The processing of personal data under this Agreement is governed by the DPA (Schedule 1). In the event of any conflict between this Agreement and the DPA in respect of the processing of personal data, the DPA shall prevail.

8. Intellectual Property

8.1 SCORE's Intellectual Property. SCORE (and its licensors) owns all intellectual property rights in the Services, including the platform, software, algorithms, designs, documentation, and all improvements and modifications thereto. Nothing in this Agreement grants the Customer any rights in or to the Services other than the limited right of access set out in clause 2.1.

8.2 Customer's Intellectual Property. SCORE does not acquire any intellectual property rights in Customer Data or the Customer's business information.

8.3 Feedback. If the Customer provides suggestions, ideas, or feedback about the Services, SCORE may use that feedback without restriction or obligation to the Customer.

8.4 Aggregated and Anonymised Data. SCORE may create and use aggregated, anonymised, or statistical data derived from the use of the Services (from which no individual or Customer can be identified) for the purposes of product improvement, benchmarking, and research. Such data does not constitute Customer Data or personal data.

9. Confidentiality

9.1 Confidential Information means any information disclosed by one Party to the other (whether in writing, orally, electronically, or otherwise) that is designated as confidential or that reasonably ought to be considered confidential given the nature of the information and the circumstances of its disclosure. Confidential Information includes (without limitation) business plans, customer lists, pricing, technical data, and Customer Data.

9.2 Each Party (the "Receiving Party") shall:

• (a) keep the other Party's (the "Disclosing Party's") Confidential Information strictly confidential;
• (b) not disclose such Confidential Information to any third party without the Disclosing Party's prior written consent, except to its employees, advisers, or sub-processors who need to know the information for the purposes of this Agreement and who are bound by equivalent obligations of confidentiality; and
• (c) use such Confidential Information only for the purposes of performing its obligations or exercising its rights under this Agreement.

9.3 The obligations in clause 9.2 do not apply to information that:

• (a) is or becomes publicly available through no fault of the Receiving Party;
• (b) was already known to the Receiving Party before disclosure;
• (c) is independently developed by the Receiving Party without reference to the Disclosing Party's Confidential Information; or
• (d) is required to be disclosed by law, regulation, or court order, provided that the Receiving Party gives the Disclosing Party prompt notice (to the extent permitted) and cooperates in any efforts to limit disclosure.

9.4 The obligations under this clause 9 shall survive termination or expiry of this Agreement for a period of 3 years.

10. Term, Renewal, and Termination

10.1 Subscription Term

This Agreement commences on the date the Customer creates an account and subscribes to a Subscription Plan, and continues for the billing period selected by the Customer (monthly or annual). Each subscription automatically renews for successive periods of the same duration unless terminated by either Party in accordance with this clause 10.

10.2 Termination by the Customer

The Customer may cancel their subscription at any time through the Services or by contacting SCORE. Cancellation takes effect at the end of the current billing period, after which the Customer's access to the Services will cease. No refunds will be given for any unused portion of a billing period.

10.3 Termination by SCORE

SCORE may terminate this Agreement:

• (a) by giving the Customer at least 30 days' written notice; or
• (b) immediately by written notice if the Customer:
  • (i) commits a material breach of this Agreement and fails to remedy it within 14 days of receiving written notice of the breach;
  • (ii) fails to pay any amount due under this Agreement within 30 days of the due date;
  • (iii) becomes insolvent, enters into administration, liquidation, or a voluntary arrangement with its creditors, has a receiver or administrative receiver appointed over any of its assets, or is subject to any similar proceedings under applicable law; or
  • (iv) uses the Services in a manner that poses a security risk to SCORE or other customers.

10.4 Effects of Termination

Upon termination or expiry of this Agreement:

• (a) the Customer's right to access and use the Services shall cease at the end of the current billing period (where terminated by the Customer under clause 10.2) or immediately (where terminated by SCORE under clause 10.3);
• (b) upon request during the 30-day period following the effective date of termination (the "Data Retrieval Period"), SCORE shall provide the Customer with an extract of Customer Data in a suitable machine-readable format;
• (c) after the Data Retrieval Period, SCORE shall securely delete all Customer Data within 60 days, in accordance with the DPA (Schedule 1, clause 5.7), unless retention is required by applicable law;
• (d) where the Customer has not provided specific data retention instructions, SCORE shall delete Customer Data (other than billing and financial records) within 3 months of the effective date of termination, following 30 days' prior notice to the Customer;
• (e) for the avoidance of doubt, SCORE may retain billing and financial records for up to 7 years following termination as required by applicable law;
• (f) each Party shall return or destroy the other Party's Confidential Information;
• (g) any amounts owed by the Customer to SCORE shall become immediately due and payable; and
• (h) clauses 4 (AI Features, Third-Party Data, and Professional Responsibility), 7.1 (Ownership of Customer Data), 8 (Intellectual Property), 9 (Confidentiality), 12 (Limitation of Liability), 13 (Indemnities), 16 (Dispute Resolution), and 17 (Governing Law) shall survive termination.

11. Service Availability

11.1 Availability. SCORE shall use commercially reasonable efforts to make the Services available on a continuous basis, excluding Scheduled Maintenance. SCORE does not guarantee any specific level of availability.

11.2 Scheduled Maintenance. SCORE may carry out scheduled maintenance on the Services. Maintenance windows will be scheduled outside of UK working hours where reasonably practicable. SCORE shall provide at least 24 hours' advance notice of scheduled maintenance that may affect availability, via the SCORE status page accessible from the website.

11.3 Exclusions. SCORE shall not be responsible for any unavailability caused by:

• (a) factors outside SCORE's reasonable control, including internet connectivity issues, third-party infrastructure failures, or force majeure events;
• (b) Scheduled Maintenance windows;
• (c) the Customer's equipment, software, or network connections; or
• (d) the Customer's breach of this Agreement or misuse of the Services.

11.4 No Service Credits. SCORE does not offer service credits in respect of any period of unavailability. The Customer's sole remedy for material, sustained unavailability of the Services is termination under clause 10.2.

11.5 No Additional Warranties. Except as expressly set out in this Agreement, the Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, SCORE disclaims all warranties, conditions, and representations of any kind, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, or non-infringement.

12. Limitation of Liability

12.1 Exclusions from Limitation

Nothing in this Agreement excludes or limits either Party's liability for:

• (a) death or personal injury caused by its negligence;
• (b) fraud or fraudulent misrepresentation;
• (c) any liability that cannot be excluded or limited by applicable law; or
• (d) the Customer's obligation to pay the Fees.

12.2 Exclusion of Indirect Losses

Subject to clause 12.1, neither Party shall be liable to the other under or in connection with this Agreement for any:

• (a) loss of profits, revenue, or business;
• (b) loss of anticipated savings;
• (c) loss of data (other than as a direct result of SCORE's breach of its data processing obligations under the DPA);
• (d) loss of goodwill or reputation; or
• (e) any indirect, special, or consequential loss or damage,

howsoever caused and whether arising under contract, tort (including negligence), breach of statutory duty, or otherwise.

12.3 Cap on Liability

12.3.1 Subject to clauses 12.1 and 12.2, SCORE's total aggregate liability arising under or in connection with this Agreement (whether in contract, tort, negligence, breach of statutory duty, or otherwise) shall not exceed the total Fees paid by the Customer to SCORE in the 12-month period immediately preceding the event giving rise to the claim (or, if the Agreement has been in force for less than 12 months, the Fees paid to date).

12.3.2 For the avoidance of doubt, SCORE's liability cap in clause 12.3.1 applies collectively to all claims arising under or in connection with this Agreement, not per claim.

12.4 No Liability for Professional Outputs

12.4.1 Without limiting the generality of clause 4.3 (Professional Responsibility), SCORE shall have no liability in respect of:

• (a) any survey report, valuation, assessment, or other professional output produced by the Customer or its Authorised Users;
• (b) any decision made by the Customer, its clients, or any third party in reliance on the Customer's professional outputs;
• (c) any error in the Customer's professional outputs, whether or not such error originated from or was contributed to by an AI Feature, third-party data, or any other function of the Services;
• (d) any regulatory, professional conduct, or disciplinary action taken against the Customer; or
• (e) any claim brought against the Customer by the Customer's clients or any other third party in connection with the Customer's professional work.

12.4.2 The Customer acknowledges that it has been informed of, and accepts, the limitations of AI Features (clause 4.1) and third-party data (clause 4.2), and that it is the Customer's sole responsibility to verify all outputs before relying on them.

12.5 Allocation of Risk

12.5.1 The Customer acknowledges that the limitations and exclusions of liability set out in this clause 12, together with the provisions of clause 4, reflect a fair and reasonable allocation of risk between the Parties having regard to:

• (a) the nature of the Services as a workflow and quality management tool;
• (b) the Fees payable by the Customer;
• (c) the fact that the Customer is a professional surveyor or surveying firm with its own professional expertise and duties of care; and
• (d) the availability of professional indemnity insurance to the Customer.

13. Indemnities

13.1 Customer Indemnity. The Customer shall indemnify and hold harmless SCORE against any losses, costs, claims, demands, or expenses (including reasonable legal fees) arising from:

• (a) the Customer's breach of this Agreement;
• (b) the Customer's use of the Services in a manner not permitted by this Agreement;
• (c) any claim by a third party (including the Customer's clients) relating to the Customer's professional outputs, survey reports, or the accuracy of the Customer's work; or
• (d) any claim arising from the Customer's failure to obtain necessary consents for the processing of personal data through the Services.

13.2 SCORE Indemnity. SCORE shall indemnify and hold harmless the Customer against any losses, costs, claims, demands, or expenses (including reasonable legal fees) arising from a third-party claim that the Services infringe the intellectual property rights of any third party, provided that:

• (a) the Customer notifies SCORE promptly of any such claim;
• (b) the Customer gives SCORE sole control of the defence and settlement; and
• (c) the Customer provides reasonable cooperation at SCORE's expense.

14. Force Majeure

14.1 Neither Party shall be liable for any failure or delay in performing its obligations under this Agreement to the extent that such failure or delay is caused by a Force Majeure Event.

14.2 "Force Majeure Event" means any event beyond the reasonable control of the affected Party, including acts of God, fire, flood, earthquake, epidemic, pandemic, war, terrorism, strikes, government action, power failure, internet or telecommunications failure, or failure of third-party hosting or cloud infrastructure providers.

14.3 The affected Party shall notify the other Party as soon as reasonably practicable after becoming aware of the Force Majeure Event and shall use reasonable efforts to mitigate its effects.

14.4 If a Force Majeure Event continues for more than 60 days, either Party may terminate this Agreement by giving 14 days' written notice.

15. General Provisions

15.1 Entire Agreement. This Agreement (including the DPA at Schedule 1) constitutes the entire agreement between the Parties in relation to its subject matter and supersedes all prior agreements, representations, or understandings (whether written or oral).

15.2 Amendments. SCORE may amend this Agreement from time to time by publishing updated terms on the SCORE website and notifying the Customer by email at least 30 days before the changes take effect. Continued use of the Services after the effective date of any amendment constitutes acceptance of the amended terms. If the Customer does not agree to any amendment, the Customer may terminate this Agreement in accordance with clause 10.2 before the amendment takes effect.

15.3 Assignment. The Customer may not assign or transfer its rights or obligations under this Agreement without SCORE's prior written consent. SCORE may assign this Agreement to any successor entity or acquirer without the Customer's consent, provided that SCORE notifies the Customer within 30 days of any such assignment.

15.4 Notices. All notices under this Agreement shall be in writing and sent by email to the relevant Party's registered email address (for SCORE: compliance@scorehq.io; for the Customer: the email address associated with the Customer's account).

15.5 Severability. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15.6 Waiver. A failure by either Party to exercise, or delay in exercising, any right or remedy under this Agreement does not constitute a waiver of that right or remedy.

15.7 No Partnership or Agency. Nothing in this Agreement creates a partnership, joint venture, or agency relationship between the Parties.

15.8 Third-Party Rights. This Agreement does not confer any rights on any person other than the Parties under the Contracts (Rights of Third Parties) Act 1999.

16. Dispute Resolution

16.1 The Parties shall first attempt to resolve any dispute arising out of or in connection with this Agreement by good-faith negotiation. If the dispute is not resolved within 30 days of one Party providing written notice of the dispute to the other Party, either Party may commence legal proceedings in accordance with clause 17.

17. Governing Law and Jurisdiction

17.1 This Agreement is governed by and construed in accordance with the laws of England and Wales.

17.2 Subject to clause 16, the Parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales in relation to any dispute arising out of or in connection with this Agreement.

18. Contact

For questions about this Agreement, please contact:

SCORE (trading name of 220 Yards Limited)
Email: compliance@scorehq.io
Website: https://scorehq.io

Schedule 1 — Data Processing Agreement

The SCORE Data Processing Agreement (SCO-AGR-DPA) is incorporated into and forms part of this Agreement. It is available at scorehq.io/dpa/ and on request.

---

Document Information

• Document Reference: SCO-AGR-TOS
• Version: 0.4
• Status: Published
• Approved Date: 7 March 2026
• Last Review: 7 March 2026
• Next Review: 7 March 2027

220 Yards Limited (trading as SCORE) — registered in England and Wales (company number 07563087).